Support & Knowledge Base

No, never. Your thoughts and reflections belong solely to you. Since version 1.4.0, every journal title, body text, and emotional check-in is sealed with AES-256-GCM encryption on your device before it is synced.

Our cloud database holds only encrypted, unreadable data, and the keys to it are never sent to us. Neither Lugna's developers nor any cloud engineer can read what you write.

Nothing is lost, and you don't need to do anything special. Open the update and sign in as usual: the entries you already have are locked on your device with your new key, and the earlier copy is removed at that point. It's the same journal you've always kept, just safer.

You'll be shown a 12-word recovery phrase. Please save it somewhere you'll find it again, because it's the only way to open your journal on a new device. No one, including us, can recover it for you.

One small thing: if you read Lugna on more than one device, update them all. Until a device is updated, entries written on it are still kept in the older, unencrypted format. Updating every device makes sure your whole journal is protected.

Yes, absolutely. Lugna includes a native, completely private Guest Mode. When you download the app, you can bypass sign-in completely and begin journaling immediately without sharing your email or name.

In Guest Mode, all entries and encryption keys stay strictly inside your physical device sandbox. You can choose to add an account later for multi-device sync, or stay offline indefinitely.

Writing through deep emotions, anxiety, or vulnerable moments takes mental energy. Unexpected interruptions, like an incoming phone call, low battery warning, or switching between apps, should never cause you to lose your thoughts.

Lugna protects your writing continuously:

• Continuous Automatic Saving: Your unfinished reflections are saved automatically as you write.
• Seamless Interruption Recovery: If you step away or your app closes, your writing will be waiting peacefully when you return.
• Clean Finish: Once you save or discard your entry, the temporary draft cache is cleanly wiped.

To protect your journal from unauthorized passcode guessing, Lugna activates a temporary delay if an incorrect PIN is entered multiple times (starting with a brief 30-second pause).

If you ever find yourself locked out:

• Tap the Biometric Retry button to authenticate with Face ID or Touch ID, which unlocks the app immediately.
• If biometrics are unavailable and you cannot recall your PIN, tap Forgot PIN? on the lock screen to sign out safely, then sign back in with your registered email and password. Your entries stay encrypted and return with your account.

You own your journal reflections completely. You can export your entire journaling archive at any time directly within the app:

1. Open Lugna and navigate to Account > Export Journals.
2. Choose your preferred export format:
   • Encrypted Backup (.lugnabackup): Creates an AES-256-GCM encrypted backup file protected with a password you choose. Ideal for secure offline storage or migrating between devices.
   • Readable JSON (.json): Generates an open, unencrypted JSON document containing all dates, titles, prompt answers, and mood tags for easy personal reading or analysis.
3. Save the exported file to the iOS Files app, send via AirDrop, or store in your personal archive.

Yes, absolutely. You can seamlessly import both backup formats previously exported from Lugna:

1. Open Lugna and navigate to Account > Import Journals.
2. Select either an encrypted backup (.lugnabackup) or readable JSON file (.json) from the Files app, iCloud Drive, or Downloads.
3. If importing an encrypted .lugnabackup file, enter the password you set during export to decrypt the entries.
4. Lugna verifies the backup integrity, skips any duplicate entries already present in your journal, and securely encrypts new entries on your device before saving.

We respect your choices completely. Account deletion is self-serve and instantaneous:

Navigate to Account > View Profile > Delete Account, re-authenticate with your account password or Apple ID to verify ownership, and confirm.

Our system immediately erases all your journal entries from the cloud, deletes your user profile, destroys your login credentials, and clears all local safety keys and draft notes on your phone. No residual records or backups are ever kept.

Lugna is designed natively for iPhone and iPad running iOS 16.0 or iPadOS 16.0 or later. Built with Apple Swift and SwiftUI, it includes complete Apple VoiceOver screen-reading support for accessibility, and is fully localized in both English and Indonesian.

Lugna provides 13 expressive mood choices to help you observe how you are feeling over time. By checking in daily, you can discover gentle insights and patterns in your emotional flow.

All weekly mood trends, averages, and summaries are calculated 100% on your device. No emotional data or mood analytics are ever sent to remote tracking servers or advertisers.